Return policy

OUR RETURN POLICY IN SHORT:

  • Contact CONTENT by email before returning any items: [email protected]
  • You can return the product within 15 days of delivery, this does not apply to articles bought on sale (they can not be returned). 
  • When you choose to pick up the product in store, you can only return the product within 15 days.
  • The product must be in new condition and with all the the labels and tags attached. 
  • To avoid any customs charges please clearly mark the package 'RETURNED GOODS'.
  • Want to switch to another size of the same product? You can do that, just contact us.
  • Want to switch to another product? You can do that, just contact us.
  • If a package is unclaimed, you might have to pay a handling fee.


RETURN POLICY

Please contact CONTENT by email before returning any items: [email protected]

The customer needs to check the delivery upon receiving to verify its accurancy and that it is error free.

However when you would like to return the product, this information should always be mentioned in your email:

- size of the product

- brand name

- quantity

- color

- a clear picture of the claim + short reason why you would like to return it

- your customer information


RETURN CONDITIONS

You can return the product within 15 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. CONTENT suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

 

CONTENT will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.


RETURNING A PACKAGE

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. CONTENT is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Want to switch to another size of the same product?

E-mail us with your request, your customer information and for which size you want to exchange it.


Want to switch to another product?

Return the product you have received and send us an e-mail with your request, customer information and which product (size, brand and color) you would like instead.

 

TRANSPORT DAMAGE

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


UNCLAIMED PACKAGES

For packages that are not cashed at your post office within 14 days, CONTENT reserves the right to charge you a handling fee to cover return shipping and freight companies' admin costs.

 

If you have further questions, please contact: [email protected]